Frequently Asked Questions

Ordering online is easy! Just click "Add to Cart" on the product you want and proceed to checkout. Enter your shipping and billing information, and you're all set. You can also place orders by phone by calling us at (866) 944-9131. We'll send you an order confirmation right away and start processing your order immediately.

Depending on the brand, orders typically take 1-2 business days to ship. In rare cases, shipment might take a bit longer due to unexpected delays. On average, you'll receive your order in 4-7 business days once shipped. If it's going to take longer, we'll usually say so on the product page. We're proud to offer some of the fastest processing and shipping times in the industry, along with top-notch customer service!

Once you place your order, you'll receive an email confirming your order and credit card authorization, along with your shipping and billing information. We'll process your order promptly and send you another email with a tracking number as soon as it leaves our warehouse. If an item is out of stock, we'll notify you by email or phone within one business day. We do our best to make sure everything listed on our website is in stock, but sometimes things sell out quickly due to high demand.

Yes, you'll receive an order confirmation email for every order you place. We recommend printing or saving this email for your records. Please make sure you enter your email address correctly so you receive your confirmation.

We accept a wide range of payment methods, including:

• Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
• Diners Club
• Shop Pay
• Apple Pay
• Google Pay
• PayPal

We're located in Michigan and only charge sales tax if your order is being shipped to Michigan. This can save you quite a bit compared to ordering from other places.

Yes, you can change your order before it ships at no cost. Just email us at support@titantoolworks.com and let us know what you'd like to change. If there's a price difference, we'll either credit your card or send you an invoice for the difference. You can also get immediate assistance with your order status by emailing support@titantoolworks.com or calling (866) 944-9131

Absolutely! You can cancel any order for a full refund before it ships. Just let us know right away at support@titantoolworks.com or by phone at (866) 944-9131 if you'd like to cancel. Once an order has shipped, it's subject to our 30-Day Return Policy.

Please check your package for any damage when it arrives, even if it's just damage to the box. Make a note of it when you sign for delivery. If you can't open the package right away but think it might be damaged, write "suspect damage" on the delivery receipt. If your item does arrive damaged, please send photos to support@titantoolworks.com, and we'll arrange a replacement or compensation.

We offer a 30-Day Money Back Guarantee on all defective items only. You can find the full details of our 30-Day Return Policy on the Refunds and Returns Policy page.